退款政策 · Refund Policy

最后更新 Last updated：2026-10-02（v4.3）

数字内容

本服务提供的是即时开通的数字内容与在线工具：会员在付款成功时开通；报告与专属开运日历先填资料再付款，付款成功就马上产生；奇门问事先写好问题再付款，付款成功的那一刻就起盘。付款开通后，一般不设退款，敬请付款前确认所需项目与年份，并核对出生年、月、日与性别。新注册可先免费试用 7 天，建议试用满意后再订阅。

月付订阅可随时取消自动续费，取消后不再扣款，已付的期间可用到期满；已开始的月份不按比例退款。想换成较低的等级，请在目前这一期到期后重新订阅，期满之前不能直接降级；目前已付的等级照常用到期满，不产生差额，也没有退款。

13 个月套餐是一次付清、不自动续费的会员期，开通后一般不设退款，已开始的期间不按比例退款；套餐附送的报告属于赠品，不能折现，也不能更换成其他项目。

符合下面「可以退款的情况」的，照样可以申请。

报告的次数与生日绑定

八字流年报告、家居布局报告、八字百年流年表与专属开运日历，连付款成功后的第一次在内，每份最多可以成功产生 5 次，并且绑定第一次产生时用的出生年月日与性别（出生时间可以更改）；前三种报告与择日报告，每份最多可以打印或存成 PDF 5 次（专属开运日历的月历打印与日历档下载不设次数上限）。请在产生后尽快打印或存成 PDF，并把档案保存好。以下情况属于正常的使用限制，不算系统出错，一般不设退款：

• 产生或打印的次数已经用完。
• 想改成另一个人的生日，或付款前填错了出生日期或性别。
• 专属开运日历买错年份，或年中、年底才买当年的日历（日历按整年计价，不按剩下的天数退款）。

八字流年报告、家居布局报告、八字百年流年表与专属开运日历，如果填错了生日或性别，或次数已经用完，每一份我们可以协助重设一次，做法见服务条款「报告的产生、打印次数与生日绑定」一节。

奇门问事

奇门问事在付款成功的那一刻就起盘解答，答案产生后无法收回，所以规则和其他项目分开写。

全额退款的情况

• 系统出错：付款成功后，因本网站的问题出现下列任何一种情况——（一）没有产生答案；（二）答案明显不完整，例如缺少结论、原因或做法的段落，内容中断或出现乱码；（三）答案上显示的类别或问题，和你付款时提交的不一样，或起盘时间不是你付款成功的时间；（四）在保存期内，因本网站故障一直打不开答案，而且我们在你通知后 7 天内修不好。遇到（一），你可以按「再试一次」或请我们替你重试（仍按你付款成功的时间起盘，不另收费），也可以直接要求全额退款；遇到（二）至（四），全额退款。
• 重复扣款：同一个问题被扣款两次或以上，多收的那一笔全额退回，原本那一则照常可用。
• 不回答的问题：付款后才发现问题属于健康、官司与法律、投资、贷款与讨债、赌博与彩票这些不回答的范围，我们会全额退款，并删除问题与答案。

不退款的情况

答案完整产生后，以下情况不设退款：

• 对答案不满意，或答案和你期望的不同；
• 事情后来的发展和答案不同；
• 改变主意，或想换一个问题、换个问法；
• 付款时选的类别、写的问题有错字、写得不清楚或问错了事（付款前都可以修改）；
• 付款后没有回到网站、中途关掉了页面，或你自己的网络、设备出了问题（答案在付款成功时已经产生，存在「我的问事」，登录就看得到）。

退款以后：那一则的问题与答案会删除，「我的问事」只显示「已退款」；购买纪录会保留并标示「已退款」。申请方式见下面「申请方式」。

可以退款的情况

会员、报告与专属开运日历只有以下两种，都是全额退款（奇门问事见上一节）：

• 重复扣款：同一个项目被收费两次或以上，多收的部分全额退回。
• 系统出错：付款成功后，因本网站的系统问题，会员没有开通，或报告、专属开运日历没有产生、日历档无法下载，而且我们在你通知后 7 天内修不好（次数已经用完、或输入的生日与绑定的不同而无法产生，不属于系统出错）。

申请方式

符合上面可以退款情况的，请在发现后 14 天内以电邮申请，注明用户ID、付款日期、项目与原因（奇门问事请注明「我的问事」里的编号）。核实后，退款会退回原付款方式，一般需 5–10 个工作天到账（视银行而定）。

退款以「笔」计算：哪一笔付款被退款，那一笔买的报告或专属开运日历就停止使用；购买纪录会保留，并标示「已退款」，方便对账。重复扣款时，退的只是多收的那一笔，你原本买的那一份照常可以使用。

以上规定不影响你依法享有的权利。

English summary

Everything is digital and delivered at once: memberships start when payment succeeds, and reports and My Lucky Calendar are ordered by filling in your details first and are generated as soon as payment succeeds. Once paid for and activated, purchases are generally non-refundable, so please check the item and year, and the birth date and gender, before you pay. New accounts can try Pro free for 7 days first. You can cancel auto-renewal of a monthly subscription anytime and keep access until the end of the paid period; a month already started is not refunded pro rata. To move to a lower level, subscribe again after your current period ends; there is no downgrade before then, so there is no difference to settle and no refund. The 13-month plan is paid in one payment with no automatic renewal; once activated it is generally non-refundable and a period already started is not refunded pro rata. Reports included with the plan are gifts and cannot be exchanged for cash or for other items.

The BaZi Annual Report, Home Layout Report, 100-Year Table and My Lucky Calendar can each be successfully generated up to 5 times, including the first one on payment, and are tied to the birth date and gender used the first time; the three reports and the Date Report can each be printed or saved as a PDF up to 5 times, while printing the calendar and downloading its file have no limit on the number of times. Using up these times, wanting to change to another birth date, entering the wrong details before paying, or buying the wrong calendar year or the current year late in the year (the calendar is priced for the whole year) are normal limits and not system errors. For the Annual Report, Home Layout Report, 100-Year Table and My Lucky Calendar, if you entered the wrong birth details or have used up your times, we can reset each one once; see the Terms of Service.

Qimen Ask is cast the moment your payment succeeds, and an answer cannot be taken back once given. You get a full refund if, because of a problem on our side, no answer is generated (you may instead press "Try again" or ask us to retry, and the chart still uses your payment time); the answer is clearly incomplete; the topic or question shown differs from what you submitted, or the chart was not cast for your payment time; or you cannot open the answer during the keeping period and we cannot fix it within 7 days of your notice. Duplicate charges are refunded (only the extra payment; the original reading stays available), and a question found after payment to be about health, legal matters, investments, loans or debt collection, or gambling and lotteries is refunded in full and deleted. Once a complete answer has been generated there is no refund for dissatisfaction, a different outcome, a change of mind, a wrong topic or wording on your part, or because you did not come back to the site (the answer is waiting in My readings). After a refund, the question and answer are deleted and the purchase record is kept and marked refunded. Email us within 14 days of finding the problem, giving the reading number from My readings.

For memberships, reports and My Lucky Calendar, refunds are given in full in only two cases (see above for Qimen Ask): duplicate charges, and system errors, meaning that after payment a membership is not activated, or a report or calendar is not generated or the calendar file cannot be downloaded, because of a problem on our side that we cannot fix within 7 days of being notified. If either case applies, email us within 14 days of finding the problem with your user ID, payment date, item and reason. Approved refunds go back to the original payment method, usually within 5–10 business days. Refunds are made per payment: the report or calendar bought with a refunded payment stops being available, and the purchase record is kept and marked as refunded for our accounts. For a duplicate charge, only the extra payment is refunded; the item you originally bought stays available as usual. Nothing in this policy affects your legal rights.

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